Privacy Policy
Last updated: August 8, 2026
RescueHero LLC (“Rescue Hero,” “we,” “us,” or “our”) provides water, fire, mold and emergency restoration services in Clark and Cowlitz counties, Washington, and the Portland, Oregon metro area. This policy explains what information we collect, how we use it, and the choices you have. By contacting us or using our services you agree to this policy.
Information we collect
We collect information you give us directly — your name, phone number, email address, property address, and details about your loss or claim (including insurance and adjuster information where you provide it). When we perform work we also create records of that work, such as photos, moisture readings, and signed authorizations.
How we use your information
We use your information to schedule and perform restoration work, to document a job for you and your insurer, to send you updates about your appointment and estimate, to bill for services, and to meet our legal and insurance obligations. We do not sell your personal information.
Text messaging and mobile information
If you give us your mobile number and agree to receive text messages, we use it to send you service messages about your job — appointment confirmations and reminders, estimate and document links, and updates from your project team. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. See our SMS Terms for full details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. We share the information you provide only with the service providers that help us operate — for example, our messaging carrier and our software providers — and only as needed to deliver the messages and services you asked for.
How we share information
We may share job information with your insurance carrier or adjuster when you ask us to or as part of a claim, and with subcontractors we engage to complete your work. We may disclose information when required by law. We do not sell your data, and we do not share it for third-party marketing.
Data retention and security
We keep job records for as long as needed to complete the work, support a potential claim dispute, and meet our legal obligations. We take reasonable measures to protect your information, though no method of storage or transmission is completely secure.
Your choices
You can ask us to update or delete your personal information, and you can opt out of text messages at any time by replying STOP. To make a request, contact us using the details below.
Contact us
RescueHero LLC
8601 NE 86th St, Vancouver, WA 98662
Phone: (360) 831-7800
Email: office@callrescuehero.com